Tour operator and travel agency company “Neva” from St. Petersburg was on Wednesday, 16 July declared bankrupt. This is the largest insolvency in the tourism industry for several years and affects over 20,000 customers. “Neva” has been on the market since 2001 and has been one of the major players in the Russian tourism industry.
In the middle of the summer season 6,500 Russian tourists got stuck in Turkey, Greece, Bulgaria and Spain. Between 16,000 and 17,000 clients from cities throughout Russia demand already paid money back.
For many insiders in the industry the collapse was no surprise. Officially the “crisis” was mentioned as the reason for the situation, but some experts speculate about a possible takeover attempt as the reason for bankruptcy.
At a press conference, media, partners and customers were informed about the situation. Information about the bankruptcy resulted in partly strong reactions. Hardest hit by the collapse are more than 6,000 tourists who either could not move into their hotel room and were put on the door of their hosts because the tour operator had not made up for their stay.
In addition, the return journey back home to Russia became a problem for thousands of tourists stuck at various points, because tickets or charter flights are not paid. The management of “Neva” has promised to get up funds to transport customers home and compensate for payments, but experts believe that not everyone will get help.
In the event that everything else fails, the Russian emergency service MTchS promised to bring home tourists from abroad.
Source: Sankt-Petersburger Herold